Frequently Asked Questions
What does your hourly rate include, and do you have a minimum?
Our hourly rate covers basic disassembly and reassembly of common furniture items, protective moving materials, and wardrobe boxes upon request. We have a one-hour minimum for all moves. Labor time begins when our team arrives at your starting location and ends when unloading is complete at your destination. Driving time between locations is included in the labor time for local moves. Please note that there’s an additional charge for specialty items requiring specific tools or manpower, such as pianos or large safes.
Do you move out of state?
We don’t offer out-of-state moving services, but our team can assist with loading your truck or POD for long-distance moves. We primarily focus on local moves within Florida, which aligns with national moving trends. If you’re planning a move within Florida, we’d be happy to help.
If your movers are running late, when will they be here?
As a service-oriented business, we strive to maintain our schedule but unexpected delays can occur. We ask that you allow a 30-minute window on either side of your scheduled time. We may sometimes arrive earlier than expected, so please be prepared on the day of your move. We recommend keeping your phone handy for any updates.
Can I leave my clothes in the dressers and drawers?
What truly sets Shawn & Shawn Moving apart is our commitment to personalized service and family values. As a family-owned and operated business, we treat every customer like part of our own team. We’ve been proudly serving Pinellas County since 2005, building lasting relationships with our community through honesty, professionalism, and reliability. Our fully equipped trucks, experienced movers, and bilingual staff ensure a smooth and efficient process for every customer. Whether you need a local mover in Tampa, FL or a trusted partner in Clearwater, our dedication to quality never changes.
Are you licensed and insured?
Do you offer packing services?
Yes, we provide packing services. However, these services require an on-site estimate to ensure we can accurately assess your needs and provide the most appropriate service.
Do you have the capability to store?
Indeed, we offer storage solutions. Our services include vault storage, warehousing, and the option to store items overnight on our trucks, providing flexibility for your moving needs.
What if something gets damaged during my move?
While we take great care with your belongings, accidents can occasionally happen. If you notice any damage, please contact our office at (727) 382-6561 immediately. We honor all claims reported within 24-48 hours of your move date. In accordance with Florida state regulations chapter 507.04, our liability for loss or damage to household goods is not less than 60 cents per pound per item.
How much should I tip the guys?
Tipping is not required but is appreciated for exceptional service. For smaller moves (1-2 bedrooms), a $20 tip per team member is customary. For larger moves, 15-20% of the total move cost, divided among the team, is a common practice. Remember, this is entirely at your discretion based on your satisfaction with the service provided.
What if it rains during my move?
We’re prepared to move in light rain or mild wind, using protective measures to safeguard your belongings. If we determine that weather conditions are too severe or dangerous, we’ll pause the move and resume when conditions improve. If you request to stop or reschedule due to weather, we’ll accommodate your request based on our next available time slot.
Moving Resources for Your Relocation
When it’s time to move, having the right resources can make all the difference. At Shawn & Shawn Moving, we’re committed to providing you with comprehensive moving resources to ensure a smooth relocation experience in Pinellas County, FL and the surrounding areas. For some advice on preparing for your relocation, keep reading.
I have several items that I would like to donate and/or remove. Can you take those as well?
Yes! We can bring items to donate to a destination of your choice. We can remove and dispose of items. For example, if we are delivering a sofa to you, we can remove and dispose of your old sofa for an additional charge of $50.
What forms of payment are accepted?
We accept cash, check, debit and credit. We have a 3% convenience fee for credit or debit card. We do not take Zelle, Cash App, Venmo, Paypal, etc.
Do I need to put a deposit down to book?
No.
Is there a cancelation fee?
We do not charge a fee for a cancelation or resceduling of your move.
Moving Resources for Your Relocation
- It is advised that all of your personal belongings be adequately packaged before our arrival.
- Please pack, seal, and label any boxes you use with the word “fragile” if necessary.
- Electronics should be disconnected and their wires securely wrapped before being packed.
- Clean off any furniture that will be moved and secure any breakables or loose objects.
- Pets should be restrained in order to protect both them and our movers.
- Remove all mirrors and artwork from the walls.
- Drawers can contain clothing indefinitely. For hanging clothes, we provide wardrobe boxes.
- After the bottom of the wardrobe box has been firmly taped, linens, pillows, and shoes may be placed there.
- When scheduling, special items like safes, pianos, hot tubs, and exercise equipment should be mentioned so that the appropriate truck and staff may be given.
Senior Citizen and First Responder Discounts
Senior citizens and first responders get discounts with us!
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Not valid with any other offers or promotions. Restrictions apply.
Must mention this coupon at the time of scheduling.